My son has a student loan through a company called Nelnet. I make the payments from my checking account. Several months ago I went online to their web page and signed up for the automatic payment plan so that the payments would simply be deducted on the due date, thus ensuring that the payments would always be on time.
Well, something crazy happened to that account – even though I’ve been marking in my checkbook that the payments were being made, they weren’t being made. I found that out when I got a nasty collection call from Nelnet just a few moments ago. I explained to her that I thought he was signed up for automatic payments and that I would go online and issue a payment immediately. So while she was holding on the phone I went online and authorized the immediate payment. I told her that it was already authorized to be paid immediately she got very snotty with me and started to threaten me with action if they didn’t get their money right away.
I told her the payment was already made tonight and that she didn’t have to threaten me. I didn’t hear anything from her end, so I hung up the phone. I don’t need that kind of aggravation; it was a mistake and I took care of it! And I enrolled him AGAIN for the automatic payments, but I don’t think I’ll trust them to go through, and check to make sure they do.